Customs Clearance
ZATCA-licensed brokerage included with every Safe Hands shipment. Under 4-hour clearance at Jeddah, Dammam, and Riyadh Dry Port — then stored, delivered, and tracked by one partner.
About This Service
When you import or export with Safe Hands, customs clearance is included as part of your package. You don't hire a separate customs broker. You don't manage a separate relationship. Our ZATCA-certified customs clearance team — operating under Brokerage License 7816-B — handles all HS code classification, duty calculation, and customs documentation as an integrated step in your shipment journey.
This is not an add-on. This is not an optional extra. This is what it means to have one partner managing your entire supply chain. We clear your cargo because we already know what's in it — we shipped it.
ZATCA Brokerage License: 7816-B
What's Included
Under 4-Hour Clearance
Our SLA at Jeddah and Dammam is sub-4-hour release for standard commercial consignments.
ZATCA License 7816-B
We are an officially registered and licensed customs brokerage — not a sub-agent arrangement.
HS Code Classification
Accurate tariff classification by our licensed brokers, reducing duty exposure and audit risk.
Import & Export
Full inbound clearance and export documentation including COO, SASO, and SFDA coordination.
Duty Drawback
We manage duty drawback and temporary admission on your behalf.
Important — How to Work With Us
Customs clearance is not available as a standalone service. It is included as part of our integrated sea freight, air freight, and warehousing packages.
If you need customs clearance, you need Safe Hands for the full journey — from origin to warehouse to delivery.
"Customs Cleared. Then What?" — The Value Section
Your cargo clears customs in under 4 hours. Then what?
1. Direct to Warehouse
Your cleared cargo moves straight to our owned warehouses in Al Sulay, Riyadh. Extensive racked storage and container capacity. WMS-managed inventory. Flexible terms from pallet storage to dedicated facilities.
2. Nationwide Delivery
GPS-tracked fleet delivers to any point in the Kingdom. Flatbeds, lowbeds, refrigerated trailers. Project site delivery available — including Neom (Oxagon).
3. Full Freight Integration
If your cargo arrived by sea or air with Safe Hands, clearance is already coordinated. Your freight team and customs team are the same team. No information gaps. No blame-shifting.
Trusted By — Industries We Serve
| Industry | How Customs Fits Their Supply Chain |
|---|---|
| FMCG & Food | Sub-4h clearance keeps perishables fresh. SFDA coordination for food imports. No detention, no spoilage. |
| Textiles & Apparel | Fast customs for seasonal collections. SASO coordination for textile imports from China, India, Turkey. |
| Construction | Priority clearance queue for construction materials. No customs delays on construction timelines. |
| Retail & E-Commerce | Multi-SKU clearance with accurate HS classification. Same-day clearance-to-warehouse for fast inventory turnover. |
| Automotive | Priority customs for JIT parts supply. Duty drawback management for re-export operations. |
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